FAQ's

WASH + CARE INSTRUCTIONS: 
All clothing items are machine washable in cold water with the garment turned inside out. Line dry is recommended, but may be dried in low heat settings. Please avoid ironing directly on designs.

PACKAGING:
All clothing items come packaged in a clear poly bag for protection and shipped in an envelope. All clothing items will also include a wash + care instruction card/label.

PROCESSING TIMES:
This is the time we need to prepare an order. Current processing time is 1-3 business days.

Custom and personalized orders

Current processing time is 1-3 business days (Monday-Friday) for all orders including personalized items. 

Customization on an active listing will be processed within 1-3 business days from the date of purchase, depending on the request. If the processing time exceeds our 3 days or we anticipate a design will take longer to develop, these will be noted in the "Custom Listing" with buyer.

Please contact us if you need to make other arrangements or have a specified date for delivery.

SHIPPING:
We ship USPS First Class. Shipping time within the US is typically 2-5 business days, and depends on the post office/location/weather/etc. 

Please understand that we have no control over orders once they are in the hands of the post office, but will be happy to help you if have any trouble regarding the delivery of your order.

DIY Custom Designs is not responsible for lost, stolen or undelivered mail. Once an order is shipped you will be provided with a USPS tracking number that you can use to reference shipping status. 

If your tracking info shows that it's been accepted by the USPS and you have not received your items, you must contact the USPS with provided tracking information to help resolve the issue or file a claim.

After my order is processed, when should I expect to receive it?

Below are the "Estimated" shipping times from the date of shipment. You will receive a notification with a tracking number once your order has processed. 

United States: 3-5 Business Days 
Canada: 5-10 Business Days
Australia: 10-20 Business Days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

REFUNDS + RETURNS:
All products are made-to-order, therefore, due to the nature of the orders, we will not accept returns or refunds. If you are not satisfied with your purchase, please contact us and we will try to work with you.